:root {
  --color-bg: #0a0a0b;
  --color-surface: #141416;
  --color-surface-elevated: #1c1c1f;
  --color-border: #27272a;
  --color-border-strong: #3f3f46;
  --color-text-primary: #e4e4e7;
  --color-text-secondary: #a1a1aa;
  --color-text-tertiary: #71717a;
  --color-accent: #f5a524;
  --color-accent-hover: #fbbf3d;
  --color-accent-muted: rgba(245, 165, 36, 0.12);
  --color-danger: #ef4444;
  --color-danger-muted: rgba(239, 68, 68, 0.12);
  --color-success: #22c55e;
  --color-customer: #8b5cf6;
  --color-customer-muted: rgba(139, 92, 246, 0.12);

  --font-ui: 'Inter', system-ui, -apple-system, BlinkMacSystemFont, sans-serif;
  --font-mono: 'JetBrains Mono', ui-monospace, SFMono-Regular, Menlo, monospace;

  --radius-sm: 6px;
  --radius-md: 10px;
  --radius-lg: 14px;
  --radius-xl: 18px;

  --space-1: 4px;
  --space-2: 8px;
  --space-3: 12px;
  --space-4: 16px;
  --space-5: 24px;
  --space-6: 32px;
  --space-8: 48px;
  --space-10: 64px;

  --shadow-lift: 0 1px 0 rgba(255, 255, 255, 0.02) inset, 0 8px 24px rgba(0, 0, 0, 0.35);
  --shadow-bubble: 0 1px 0 rgba(255, 255, 255, 0.02) inset, 0 4px 12px rgba(0, 0, 0, 0.25);
}

*,
*::before,
*::after {
  box-sizing: border-box;
}

html,
body {
  margin: 0;
  padding: 0;
  background: var(--color-bg);
  color: var(--color-text-primary);
  font-family: var(--font-ui);
  font-size: 15px;
  line-height: 1.6;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

button,
input,
textarea {
  font-family: inherit;
}

::selection {
  background: var(--color-accent-muted);
  color: var(--color-text-primary);
}

.visually-hidden {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

/* Auth page
   ------------------------------------------------------------------ */
.auth-page {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: var(--space-5);
  background:
    radial-gradient(900px 600px at 50% -10%, rgba(245, 165, 36, 0.06), transparent 60%),
    var(--color-bg);
}

.auth-card {
  width: 100%;
  max-width: 380px;
  padding: var(--space-8) var(--space-6);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lift);
}

.auth-mark {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: radial-gradient(circle at 30% 30%, var(--color-accent), #b3791a);
  margin-bottom: var(--space-5);
  box-shadow: 0 0 0 6px var(--color-accent-muted);
}

.auth-title {
  margin: 0 0 var(--space-2);
  font-size: 22px;
  font-weight: 600;
  letter-spacing: -0.01em;
}

.auth-subtitle {
  margin: 0 0 var(--space-6);
  color: var(--color-text-secondary);
  font-size: 14px;
}

.auth-form {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.auth-label {
  font-size: 12px;
  color: var(--color-text-secondary);
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.auth-input {
  width: 100%;
  padding: var(--space-3) var(--space-4);
  background: var(--color-bg);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  color: var(--color-text-primary);
  font-size: 15px;
  transition: border-color 0.15s ease, background 0.15s ease, box-shadow 0.15s ease;
}

.auth-input::placeholder {
  color: var(--color-text-tertiary);
}

.auth-input:focus {
  outline: none;
  border-color: var(--color-accent);
  background: var(--color-surface-elevated);
  box-shadow: 0 0 0 4px var(--color-accent-muted);
}

.auth-submit {
  margin-top: var(--space-3);
  padding: var(--space-3) var(--space-4);
  background: var(--color-accent);
  border: none;
  border-radius: var(--radius-md);
  color: #1a1500;
  font-size: 15px;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s ease, transform 0.06s ease, opacity 0.15s ease;
}

.auth-submit:hover:not(:disabled) {
  background: var(--color-accent-hover);
}

.auth-submit:active:not(:disabled) {
  transform: scale(0.99);
}

.auth-submit:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

.auth-error {
  margin: var(--space-2) 0 0;
  min-height: 20px;
  color: var(--color-danger);
  font-size: 13px;
}

/* App shell
   ------------------------------------------------------------------ */
.app-page {
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

.app-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--space-4) var(--space-6);
  border-bottom: 1px solid var(--color-border);
  background: var(--color-surface);
}

.app-brand {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  font-weight: 600;
  letter-spacing: -0.01em;
}

.app-brand-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--color-accent);
  box-shadow: 0 0 0 4px var(--color-accent-muted);
}

.app-main {
  flex: 1;
  display: flex;
  flex-direction: column;
  padding: var(--space-8) var(--space-5);
}

.app-loading {
  color: var(--color-text-tertiary);
  font-size: 14px;
  margin: auto;
}

.app-page[data-app-state="loading"] .app-header {
  opacity: 0.7;
}

.app-page[data-app-state="ready"] .app-header {
  opacity: 1;
  transition: opacity 0.2s ease;
}

/* Buttons
   ------------------------------------------------------------------ */
.ghost-button {
  padding: var(--space-2) var(--space-3);
  background: transparent;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  color: var(--color-text-secondary);
  font-size: 13px;
  cursor: pointer;
  transition: border-color 0.15s ease, color 0.15s ease, background 0.15s ease;
}

.ghost-button:hover:not(:disabled) {
  border-color: var(--color-border-strong);
  color: var(--color-text-primary);
}

.ghost-button:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.primary-button {
  padding: var(--space-3) var(--space-5);
  background: var(--color-accent);
  border: none;
  border-radius: var(--radius-md);
  color: #1a1500;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s ease, transform 0.06s ease;
}

.primary-button:hover:not(:disabled) {
  background: var(--color-accent-hover);
}

.primary-button:active:not(:disabled) {
  transform: scale(0.99);
}

.danger-button {
  padding: var(--space-2) var(--space-3);
  background: var(--color-danger-muted);
  border: 1px solid rgba(239, 68, 68, 0.4);
  border-radius: var(--radius-sm);
  color: #fca5a5;
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  transition: background 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.danger-button:hover {
  background: rgba(239, 68, 68, 0.2);
  border-color: rgba(239, 68, 68, 0.6);
  color: #fecaca;
}

/* View transitions
   ------------------------------------------------------------------ */
@keyframes view-fade-in {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

.welcome,
.picker,
.call,
.analyzing,
.ended,
.error-shell {
  animation: view-fade-in 0.25s ease;
}

/* Welcome
   ------------------------------------------------------------------ */
.welcome {
  width: 100%;
  max-width: 760px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: var(--space-8);
  padding: var(--space-4) 0 var(--space-6);
}

.welcome-hero {
  text-align: center;
}

.welcome-eyebrow {
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--color-accent);
  margin-bottom: var(--space-4);
}

.welcome-title {
  margin: 0 0 var(--space-4);
  font-size: 52px;
  font-weight: 700;
  line-height: 1.04;
  letter-spacing: -0.03em;
  background: linear-gradient(180deg, var(--color-text-primary), #9ca3af);
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
  color: transparent;
}

.welcome-lead {
  margin: 0 auto;
  max-width: 600px;
  color: var(--color-text-secondary);
  font-size: 16px;
  line-height: 1.65;
}

.welcome-features {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: var(--space-3);
}

.welcome-features li {
  padding: var(--space-4) var(--space-4);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  font-size: 13px;
  line-height: 1.55;
  color: var(--color-text-secondary);
}

.welcome-features strong {
  color: var(--color-text-primary);
  display: block;
  margin-bottom: 4px;
  font-size: 14px;
  font-weight: 600;
  letter-spacing: -0.01em;
}

.welcome-section {
  text-align: center;
}

.welcome-section-eyebrow {
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--color-text-secondary);
  margin-bottom: var(--space-2);
}

.welcome-section-sub {
  margin: 0 auto;
  color: var(--color-text-tertiary);
  font-size: 13px;
  max-width: 520px;
}

.welcome-modes {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-4);
}

.mode-choice {
  text-align: left;
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  padding: var(--space-6);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  cursor: pointer;
  color: var(--color-text-primary);
  font-family: inherit;
  transition: border-color 0.18s ease, transform 0.18s ease, background 0.18s ease, box-shadow 0.18s ease;
}

.mode-choice:hover,
.mode-choice:focus-visible {
  border-color: var(--color-border-strong);
  background: var(--color-surface-elevated);
  transform: translateY(-2px);
  box-shadow: var(--shadow-lift);
  outline: none;
}

.mode-choice-phone:hover,
.mode-choice-phone:focus-visible {
  border-color: rgba(245, 165, 36, 0.45);
}

.mode-choice-icon {
  width: 44px;
  height: 44px;
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--color-bg);
  color: var(--color-text-secondary);
  transition: background 0.18s ease, color 0.18s ease;
}

.mode-choice-icon svg {
  width: 22px;
  height: 22px;
}

.mode-choice-phone .mode-choice-icon {
  background: var(--color-accent-muted);
  color: var(--color-accent);
}

.mode-choice:hover .mode-choice-icon {
  color: var(--color-text-primary);
}

.mode-choice-phone:hover .mode-choice-icon {
  color: var(--color-accent-hover);
}

.mode-choice-title {
  margin: 0;
  font-size: 22px;
  font-weight: 600;
  letter-spacing: -0.02em;
}

.mode-choice-text {
  margin: 0;
  flex: 1;
  color: var(--color-text-secondary);
  font-size: 14px;
  line-height: 1.55;
}

.mode-choice-cta {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  margin-top: var(--space-2);
  font-size: 14px;
  font-weight: 600;
  color: var(--color-text-primary);
}

.mode-choice-phone .mode-choice-cta {
  color: var(--color-accent);
}

.mode-choice:hover .mode-choice-cta {
  color: var(--color-text-primary);
}

.mode-choice-phone:hover .mode-choice-cta {
  color: var(--color-accent-hover);
}

.mode-card {
  padding: var(--space-5);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}

.mode-card-label {
  font-family: var(--font-mono);
  font-size: 10px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--color-text-tertiary);
}

.mode-card-title {
  margin: 0;
  font-size: 17px;
  font-weight: 600;
  letter-spacing: -0.01em;
}

.mode-card-hint {
  margin: 0;
  min-height: 18px;
  font-size: 12px;
  color: var(--color-text-tertiary);
  font-family: var(--font-mono);
  letter-spacing: 0.01em;
}

.mode-toggle-large {
  display: flex;
  align-self: stretch;
  width: 100%;
  padding: 3px;
}

.mode-toggle-large .mode-option {
  flex: 1;
  padding: 9px 14px;
  font-size: 13px;
}

.welcome-actions {
  display: flex;
  justify-content: center;
}

.welcome-cta {
  padding: 14px 32px;
  font-size: 15px;
  font-weight: 600;
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
}

@media (max-width: 720px) {
  .welcome-title {
    font-size: 36px;
  }
  .welcome-modes {
    grid-template-columns: 1fr;
  }
  .welcome-features {
    grid-template-columns: 1fr;
  }
}

/* Picker
   ------------------------------------------------------------------ */
.picker {
  width: 100%;
  max-width: 1040px;
  margin: 0 auto;
}

.picker-header {
  margin-bottom: var(--space-6);
  max-width: 640px;
}

.picker-format-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--space-4);
  gap: var(--space-3);
}

.picker-format {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  padding: 6px 10px 6px 12px;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: 999px;
}

.picker-format-label {
  font-family: var(--font-mono);
  font-size: 10px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--color-text-tertiary);
}

.picker-format-value {
  font-size: 13px;
  font-weight: 600;
  color: var(--color-accent);
}

.picker-title {
  margin: 0 0 var(--space-2);
  font-size: 32px;
  font-weight: 600;
  letter-spacing: -0.02em;
}

.picker-subtitle {
  margin: 0;
  color: var(--color-text-secondary);
  font-size: 15px;
}

.scenario-grid {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: var(--space-4);
}

.scenario-card {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  padding: var(--space-5);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  cursor: pointer;
  transition: border-color 0.18s ease, transform 0.18s ease, background 0.18s ease, box-shadow 0.18s ease;
}

.scenario-card:hover,
.scenario-card:focus-visible {
  border-color: var(--color-border-strong);
  background: var(--color-surface-elevated);
  transform: translateY(-1px);
  box-shadow: var(--shadow-lift);
  outline: none;
}

.scenario-difficulty {
  align-self: flex-start;
  font-family: var(--font-mono);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  padding: 3px 8px;
  border-radius: 999px;
  background: var(--color-border);
  color: var(--color-text-secondary);
}

.scenario-difficulty.difficulty-easy {
  background: rgba(34, 197, 94, 0.12);
  color: #86efac;
}

.scenario-difficulty.difficulty-medium {
  background: var(--color-accent-muted);
  color: var(--color-accent);
}

.scenario-difficulty.difficulty-hard {
  background: var(--color-danger-muted);
  color: #fca5a5;
}

.scenario-difficulty.difficulty-random {
  background: var(--color-customer-muted);
  color: #c4b5fd;
  display: inline-flex;
  align-items: center;
  gap: 5px;
}

.random-icon {
  width: 11px;
  height: 11px;
}

.scenario-card-random {
  border-style: dashed;
  border-color: rgba(139, 92, 246, 0.35);
}

.scenario-card-random:hover,
.scenario-card-random:focus-visible {
  border-style: solid;
  border-color: rgba(139, 92, 246, 0.55);
  background: var(--color-customer-muted);
}

.scenario-card-random .scenario-cta {
  color: #c4b5fd;
}

.scenario-card-random:hover .scenario-cta {
  color: #ddd6fe;
}

.scenario-title {
  margin: var(--space-2) 0 0;
  font-size: 18px;
  font-weight: 600;
  letter-spacing: -0.01em;
}

.scenario-customer {
  margin: 0;
  color: var(--color-text-tertiary);
  font-family: var(--font-mono);
  font-size: 12px;
}

.scenario-description {
  margin: var(--space-2) 0 var(--space-4);
  color: var(--color-text-secondary);
  font-size: 14px;
  flex: 1;
}

.scenario-cta {
  align-self: flex-start;
  font-size: 13px;
  font-weight: 500;
  color: var(--color-accent);
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
}

.scenario-card:hover .scenario-cta {
  color: var(--color-accent-hover);
}

/* Skeleton
   ------------------------------------------------------------------ */
.scenario-card-skeleton {
  cursor: default;
  pointer-events: none;
  min-height: 220px;
}

.scenario-card-skeleton:hover {
  border-color: var(--color-border);
  background: var(--color-surface);
  transform: none;
  box-shadow: none;
}

.skeleton-pill,
.skeleton-line {
  background: linear-gradient(
    90deg,
    var(--color-border) 0%,
    var(--color-border-strong) 50%,
    var(--color-border) 100%
  );
  background-size: 200% 100%;
  animation: skeleton-shimmer 1.6s ease-in-out infinite;
  border-radius: 6px;
}

.skeleton-pill {
  width: 72px;
  height: 18px;
  border-radius: 999px;
}

.skeleton-line {
  height: 12px;
  margin-top: 12px;
}

.skeleton-line-title {
  height: 18px;
  width: 70%;
  margin-top: 16px;
}

.skeleton-line-meta {
  width: 40%;
  height: 10px;
  margin-top: 8px;
}

.skeleton-line-short {
  width: 60%;
}

@keyframes skeleton-shimmer {
  0% { background-position: 200% 0; }
  100% { background-position: -200% 0; }
}

/* Call
   ------------------------------------------------------------------ */
.call {
  flex: 1;
  display: flex;
  flex-direction: column;
  width: 100%;
  max-width: 1200px;
  margin: 0 auto;
  min-height: 0;
}

.call-body {
  flex: 1;
  display: grid;
  grid-template-columns: minmax(0, 1fr) 360px;
  gap: var(--space-4);
  align-items: stretch;
  min-height: 0;
}

.call-main {
  display: flex;
  flex-direction: column;
  min-height: 0;
}

@media (max-width: 960px) {
  .call-body {
    grid-template-columns: 1fr;
  }
}

.call-header {
  display: grid;
  grid-template-columns: auto 1fr auto;
  align-items: center;
  gap: var(--space-4);
  padding: var(--space-4) var(--space-5);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  margin-bottom: var(--space-3);
}

.call-actions {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
}

.mute-toggle {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
}

.mute-icon {
  font-size: 9px;
  color: var(--color-accent);
  transition: color 0.15s ease;
}

.mute-icon.mute-off {
  color: var(--color-text-tertiary);
}

.mute-toggle[aria-pressed="true"] {
  color: var(--color-text-tertiary);
}

/* Visualizer
   ------------------------------------------------------------------ */
.visualizer-wrap {
  height: 48px;
  padding: 4px var(--space-4);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  margin-bottom: var(--space-3);
  position: relative;
  overflow: hidden;
  transition: border-color 0.25s ease, box-shadow 0.25s ease;
}

.visualizer-wrap[data-active="true"] {
  border-color: rgba(245, 165, 36, 0.3);
  box-shadow: 0 0 0 4px var(--color-accent-muted);
}

.visualizer-wrap[data-active="true"][data-source="mic"] {
  border-color: rgba(96, 165, 250, 0.35);
  box-shadow: 0 0 0 4px rgba(96, 165, 250, 0.12);
}

.visualizer-wrap[data-active="false"] .visualizer {
  opacity: 0.5;
  transition: opacity 0.4s ease;
}

.visualizer-wrap[data-active="true"] .visualizer {
  opacity: 1;
}

.visualizer {
  width: 100%;
  height: 100%;
  display: block;
}

.call-meta {
  text-align: center;
}

.call-customer-name {
  font-weight: 600;
  font-size: 15px;
  letter-spacing: -0.01em;
}

.call-scenario-title {
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--color-text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.06em;
  margin-top: 2px;
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
}

.call-mode-pill {
  font-family: var(--font-mono);
  font-size: 9px;
  letter-spacing: 0.1em;
  padding: 2px 7px;
  border-radius: 999px;
  background: var(--color-accent-muted);
  color: var(--color-accent);
  border: 1px solid rgba(245, 165, 36, 0.25);
}

.transcript {
  list-style: none;
  margin: 0 0 var(--space-4);
  padding: var(--space-4);
  flex: 1;
  overflow-y: auto;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  min-height: 320px;
  max-height: calc(100vh - 320px);
  scrollbar-width: thin;
  scrollbar-color: var(--color-border-strong) transparent;
}

.transcript::-webkit-scrollbar {
  width: 8px;
}

.transcript::-webkit-scrollbar-thumb {
  background: var(--color-border-strong);
  border-radius: 4px;
}

.message {
  display: flex;
  flex-direction: column;
  gap: var(--space-1);
  max-width: 78%;
}

.message-customer {
  align-self: flex-start;
}

.message-agent {
  align-self: flex-end;
  align-items: flex-end;
}

.message-system {
  align-self: center;
  max-width: 92%;
}

.message-label {
  font-family: var(--font-mono);
  font-size: 10px;
  color: var(--color-text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  padding: 0 var(--space-2);
}

.message-bubble {
  padding: var(--space-3) var(--space-4);
  border-radius: var(--radius-xl);
  font-size: 15px;
  line-height: 1.55;
  white-space: pre-wrap;
  word-wrap: break-word;
  box-shadow: var(--shadow-bubble);
}

.message-customer .message-bubble {
  background: var(--color-surface-elevated);
  border: 1px solid var(--color-border);
  border-top-left-radius: var(--radius-sm);
  color: var(--color-text-primary);
}

.message-agent .message-bubble {
  background: var(--color-accent);
  color: #1a1500;
  border-top-right-radius: var(--radius-sm);
  font-weight: 500;
}

.message-system .message-bubble {
  background: var(--color-danger-muted);
  border: 1px solid rgba(239, 68, 68, 0.3);
  color: #fca5a5;
  font-size: 13px;
  border-radius: var(--radius-md);
}

.silence-marker {
  align-self: center;
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--color-text-tertiary);
  letter-spacing: 0.08em;
  padding: var(--space-2) var(--space-3);
  opacity: 0.7;
}

.message-bubble.streaming::after {
  content: '';
  display: inline-block;
  width: 6px;
  height: 14px;
  background: currentColor;
  margin-left: 3px;
  vertical-align: -2px;
  opacity: 0.6;
  animation: caret-blink 1s steps(2) infinite;
}

@keyframes caret-blink {
  0% { opacity: 0.6; }
  50% { opacity: 0; }
  100% { opacity: 0.6; }
}

/* Composer
   ------------------------------------------------------------------ */
.composer-wrap {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.mode-toggle {
  display: inline-flex;
  align-self: flex-end;
  padding: 2px;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: 999px;
  gap: 0;
}

.mode-option {
  padding: 6px 14px;
  background: transparent;
  border: none;
  border-radius: 999px;
  color: var(--color-text-tertiary);
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  transition: color 0.15s ease, background 0.15s ease;
  font-family: inherit;
}

.mode-option:hover:not(.active) {
  color: var(--color-text-secondary);
}

.mode-option.active {
  background: var(--color-accent-muted);
  color: var(--color-accent);
}

.composer {
  display: grid;
  grid-template-columns: 1fr auto auto;
  gap: var(--space-3);
  padding: var(--space-3);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  align-items: stretch;
}

.composer-wrap[data-mode="text"] .ptt-button {
  display: none;
}

.composer-wrap[data-mode="voice"] .composer-input,
.composer-wrap[data-mode="voice"] .composer-send {
  display: none;
}

.composer-wrap[data-mode="voice"] .composer {
  grid-template-columns: 1fr;
  justify-items: center;
}

.composer-wrap[data-mode="voice"] .ptt-button {
  width: 100%;
  max-width: 240px;
  height: 64px;
  font-size: 14px;
  padding: 0 var(--space-5);
  justify-content: center;
}

.composer-wrap[data-mode="voice"] .ptt-label {
  display: inline;
}

.composer-status {
  margin: 0;
  min-height: 18px;
  font-size: 12px;
  color: var(--color-text-tertiary);
  text-align: center;
  font-family: var(--font-mono);
  letter-spacing: 0.02em;
}

/* Phone status (continuous voice mode)
   ------------------------------------------------------------------ */
.phone-status {
  padding: var(--space-5) var(--space-5);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  text-align: center;
  transition: border-color 0.25s ease, background 0.25s ease;
}

.phone-status-row {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-3);
}

.phone-status-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--color-text-tertiary);
  transition: background 0.2s ease, box-shadow 0.2s ease;
}

.phone-status-text {
  font-size: 15px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--color-text-primary);
}

.phone-status-hint {
  margin: 0;
  font-size: 12px;
  color: var(--color-text-tertiary);
  font-family: var(--font-mono);
  letter-spacing: 0.02em;
  min-height: 18px;
}

.phone-status[data-state="connecting"] .phone-status-dot {
  background: var(--color-text-secondary);
  animation: phone-pulse 1.2s ease-in-out infinite;
}

.phone-status[data-state="customer_talking"] {
  border-color: rgba(245, 165, 36, 0.35);
}
.phone-status[data-state="customer_talking"] .phone-status-dot {
  background: var(--color-accent);
  box-shadow: 0 0 0 4px var(--color-accent-muted);
  animation: phone-pulse 1s ease-in-out infinite;
}

.phone-status[data-state="your_turn"] {
  border-color: rgba(34, 197, 94, 0.35);
}
.phone-status[data-state="your_turn"] .phone-status-dot {
  background: var(--color-success);
  box-shadow: 0 0 0 4px rgba(34, 197, 94, 0.18);
}

.phone-status[data-state="listening"] {
  border-color: rgba(96, 165, 250, 0.45);
  background: rgba(96, 165, 250, 0.06);
}
.phone-status[data-state="listening"] .phone-status-dot {
  background: #60a5fa;
  box-shadow: 0 0 0 4px rgba(96, 165, 250, 0.18);
  animation: phone-pulse 0.7s ease-in-out infinite;
}

.phone-status[data-state="processing"],
.phone-status[data-state="thinking"] {
  border-color: var(--color-border-strong);
}
.phone-status[data-state="processing"] .phone-status-dot,
.phone-status[data-state="thinking"] .phone-status-dot {
  background: var(--color-text-secondary);
  animation: phone-pulse 1s ease-in-out infinite;
}

.phone-status[data-state="error"] {
  border-color: rgba(239, 68, 68, 0.45);
  background: var(--color-danger-muted);
}
.phone-status[data-state="error"] .phone-status-dot {
  background: var(--color-danger);
}
.phone-status[data-state="error"] .phone-status-text {
  color: #fca5a5;
}

@keyframes phone-pulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.55; transform: scale(0.9); }
}

/* Push-to-talk (legacy, retained for any future PTT use)
   ------------------------------------------------------------------ */
.ptt-button {
  position: relative;
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  padding: 0 var(--space-3);
  background: var(--color-bg);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  color: var(--color-text-secondary);
  font-family: inherit;
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  user-select: none;
  -webkit-user-select: none;
  touch-action: none;
  transition: background 0.15s ease, border-color 0.15s ease, color 0.15s ease, transform 0.05s ease;
  overflow: hidden;
}

.ptt-button:hover:not(:disabled) {
  border-color: var(--color-border-strong);
  color: var(--color-text-primary);
}

.ptt-button:active:not(:disabled) {
  transform: scale(0.98);
}

.ptt-button[data-state="recording"] {
  background: var(--color-danger-muted);
  border-color: rgba(239, 68, 68, 0.5);
  color: #fecaca;
}

.ptt-button[data-state="transcribing"] {
  background: var(--color-accent-muted);
  border-color: rgba(245, 165, 36, 0.5);
  color: var(--color-accent);
}

.ptt-icon {
  width: 18px;
  height: 18px;
  flex-shrink: 0;
}

.ptt-label {
  display: none;
}

.ptt-pulse {
  position: absolute;
  inset: 0;
  border-radius: var(--radius-md);
  pointer-events: none;
  border: 2px solid var(--color-danger);
  opacity: 0;
  transition: opacity 0.15s ease;
}

.ptt-button[data-state="recording"] .ptt-pulse {
  opacity: 1;
  animation: ptt-pulse 1.2s ease-out infinite;
}

@keyframes ptt-pulse {
  0% { transform: scale(1); opacity: 0.8; }
  100% { transform: scale(1.05); opacity: 0; }
}

.composer-input {
  resize: none;
  padding: var(--space-3) var(--space-4);
  background: var(--color-bg);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  color: var(--color-text-primary);
  font-size: 15px;
  line-height: 1.5;
  transition: border-color 0.15s ease, box-shadow 0.15s ease;
  min-height: 48px;
  max-height: 160px;
}

.composer-input:focus {
  outline: none;
  border-color: var(--color-accent);
  box-shadow: 0 0 0 4px var(--color-accent-muted);
}

.composer-input::placeholder {
  color: var(--color-text-tertiary);
}

.composer-input:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

.composer-send {
  align-self: stretch;
  padding: 0 var(--space-5);
  background: var(--color-accent);
  border: none;
  border-radius: var(--radius-md);
  color: #1a1500;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s ease, opacity 0.15s ease;
}

.composer-send:hover:not(:disabled) {
  background: var(--color-accent-hover);
}

.composer-send:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

/* Ended view
   ------------------------------------------------------------------ */
.ended {
  text-align: center;
  margin: auto;
  max-width: 480px;
}

.ended-title {
  margin: 0 0 var(--space-3);
  font-size: 32px;
  font-weight: 600;
  letter-spacing: -0.02em;
}

.ended-text {
  margin: 0 0 var(--space-6);
  color: var(--color-text-secondary);
}

.ended-actions {
  display: flex;
  justify-content: center;
  gap: var(--space-3);
}

/* Analyzing state
   ------------------------------------------------------------------ */
.analyzing {
  margin: auto;
  max-width: 520px;
  text-align: center;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: var(--space-4);
}

.analyzing-ring {
  width: 56px;
  height: 56px;
  position: relative;
  margin-bottom: var(--space-2);
}

.analyzing-ring-spin {
  position: absolute;
  inset: 0;
  border-radius: 50%;
  border: 3px solid var(--color-border);
  border-top-color: var(--color-accent);
  animation: analyzing-spin 0.9s linear infinite;
}

@keyframes analyzing-spin {
  to { transform: rotate(360deg); }
}

.analyzing-title {
  margin: 0;
  font-size: 22px;
  font-weight: 600;
  letter-spacing: -0.01em;
}

.analyzing-text {
  margin: 0;
  color: var(--color-text-secondary);
  font-size: 14px;
  max-width: 420px;
}

/* Report
   ------------------------------------------------------------------ */
.report {
  width: 100%;
  max-width: 880px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: var(--space-5);
  animation: report-fade-in 0.35s ease;
}

@keyframes report-fade-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.report-header {
  text-align: center;
}

.report-scenario-tag {
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--color-text-tertiary);
  margin-bottom: var(--space-2);
}

.report-title {
  margin: 0;
  font-size: 32px;
  font-weight: 600;
  letter-spacing: -0.02em;
}

.report-mood {
  margin: var(--space-3) auto 0;
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  padding: 6px 14px;
  border-radius: 999px;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  font-size: 13px;
  color: var(--color-text-secondary);
}

.report-mood-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--color-text-tertiary);
  flex-shrink: 0;
}

.report-mood strong {
  color: var(--color-text-primary);
  font-weight: 600;
  text-transform: capitalize;
}

.report-mood-note {
  color: var(--color-text-tertiary);
  font-style: italic;
  margin-left: var(--space-2);
  padding-left: var(--space-2);
  border-left: 1px solid var(--color-border);
}

.report-mood[data-mood="satisfied"] {
  background: rgba(34, 197, 94, 0.08);
  border-color: rgba(34, 197, 94, 0.3);
}
.report-mood[data-mood="satisfied"] .report-mood-dot {
  background: var(--color-success);
  box-shadow: 0 0 0 3px rgba(34, 197, 94, 0.18);
}
.report-mood[data-mood="satisfied"] strong {
  color: #86efac;
}

.report-mood[data-mood="neutral"] {
  background: var(--color-surface);
  border-color: var(--color-border-strong);
}
.report-mood[data-mood="neutral"] .report-mood-dot {
  background: var(--color-text-secondary);
}

.report-mood[data-mood="frustrated"],
.report-mood[data-mood="unresolved"] {
  background: var(--color-accent-muted);
  border-color: rgba(245, 165, 36, 0.3);
}
.report-mood[data-mood="frustrated"] .report-mood-dot,
.report-mood[data-mood="unresolved"] .report-mood-dot {
  background: var(--color-accent);
  box-shadow: 0 0 0 3px var(--color-accent-muted);
}
.report-mood[data-mood="frustrated"] strong,
.report-mood[data-mood="unresolved"] strong {
  color: var(--color-accent);
}

.report-mood[data-mood="hostile"] {
  background: var(--color-danger-muted);
  border-color: rgba(239, 68, 68, 0.35);
}
.report-mood[data-mood="hostile"] .report-mood-dot {
  background: var(--color-danger);
  box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.18);
}
.report-mood[data-mood="hostile"] strong {
  color: #fca5a5;
}

.report-overall {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: var(--space-2);
  margin: var(--space-4) 0 var(--space-2);
}

.report-score-ring {
  --ring-percent: 0%;
  width: 132px;
  height: 132px;
  border-radius: 50%;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  background:
    conic-gradient(var(--color-accent) 0%, var(--color-accent) var(--ring-percent), var(--color-border) var(--ring-percent), var(--color-border) 100%);
  position: relative;
  transition: background 1.2s cubic-bezier(0.4, 0, 0.2, 1);
}

.report-score-ring::before {
  content: '';
  position: absolute;
  inset: 9px;
  border-radius: 50%;
  background: var(--color-surface);
  z-index: 0;
}

.report-score-value,
.report-score-divisor {
  position: relative;
  z-index: 1;
}

.report-score-value {
  font-family: var(--font-mono);
  font-size: 38px;
  font-weight: 600;
  color: var(--color-accent);
  line-height: 1;
}

.report-score-divisor {
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--color-text-tertiary);
  margin-top: var(--space-1);
}

.report-overall-label {
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--color-text-tertiary);
}

.report-callouts {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-4);
}

.report-callout {
  padding: var(--space-5);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
}

.callout-title {
  margin: 0 0 var(--space-3);
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--color-text-secondary);
}

.callout-list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.callout-list li {
  position: relative;
  padding-left: var(--space-4);
  font-size: 14px;
  line-height: 1.55;
  color: var(--color-text-primary);
}

.callout-list li::before {
  content: '';
  position: absolute;
  left: 0;
  top: 9px;
  width: 6px;
  height: 6px;
  border-radius: 50%;
}

.report-callout-strengths .callout-title {
  color: var(--color-success);
}

.report-callout-strengths .callout-list li::before {
  background: var(--color-success);
}

.report-callout-growth .callout-title {
  color: var(--color-accent);
}

.report-callout-growth .callout-list li::before {
  background: var(--color-accent);
}

.report-pullquote {
  margin: 0;
  padding: var(--space-5);
  background: linear-gradient(180deg, var(--color-accent-muted), transparent 90%);
  border: 1px solid rgba(245, 165, 36, 0.25);
  border-left: 3px solid var(--color-accent);
  border-radius: var(--radius-lg);
}

.report-pullquote-label {
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--color-accent);
  margin-bottom: var(--space-2);
}

.report-pullquote-text {
  margin: 0;
  font-size: 17px;
  line-height: 1.5;
  font-weight: 500;
  letter-spacing: -0.01em;
}

.report-section-title {
  margin: var(--space-3) 0 0;
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--color-text-secondary);
}

.report-rubric {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-4);
}

.rubric-card {
  padding: var(--space-4) var(--space-5);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  transition: border-color 0.2s ease, transform 0.2s ease;
}

.rubric-card:hover {
  border-color: var(--color-border-strong);
}

.rubric-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: var(--space-3);
}

.rubric-label {
  margin: 0;
  font-size: 14px;
  font-weight: 600;
  letter-spacing: -0.01em;
}

.rubric-score-text {
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--color-text-tertiary);
}

.rubric-score-text strong {
  font-size: 16px;
  color: var(--color-accent);
  font-weight: 600;
}

.rubric-bar {
  display: flex;
  gap: 4px;
}

.rubric-bar-pip {
  flex: 1;
  height: 4px;
  border-radius: 2px;
  background: var(--color-border);
  transition: background 0.2s ease;
}

.rubric-bar-pip.filled {
  background: var(--color-accent);
}

.rubric-card[data-score="1"] .rubric-bar-pip.filled,
.rubric-card[data-score="2"] .rubric-bar-pip.filled {
  background: var(--color-danger);
}

.rubric-card[data-score="1"] .rubric-score-text strong,
.rubric-card[data-score="2"] .rubric-score-text strong {
  color: var(--color-danger);
}

.rubric-card[data-score="3"] .rubric-bar-pip.filled {
  background: var(--color-accent);
}

.rubric-card[data-score="5"] .rubric-bar-pip.filled {
  background: var(--color-success);
}

.rubric-card[data-score="5"] .rubric-score-text strong {
  color: var(--color-success);
}

.rubric-evidence {
  margin: 0;
  font-size: 13px;
  line-height: 1.55;
  color: var(--color-text-secondary);
  font-style: italic;
}

.rubric-suggestion {
  margin: 0;
  font-size: 13px;
  line-height: 1.5;
  color: var(--color-text-primary);
}

.rubric-suggestion-label {
  display: inline-block;
  font-family: var(--font-mono);
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--color-text-tertiary);
  margin-right: var(--space-2);
}

.report-actions {
  display: flex;
  justify-content: flex-end;
  gap: var(--space-3);
  margin-top: var(--space-4);
  padding-top: var(--space-5);
  border-top: 1px solid var(--color-border);
}

/* CRM panel
   ------------------------------------------------------------------ */
.crm-panel {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-4);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  overflow-y: auto;
  max-height: calc(100vh - 200px);
  scrollbar-width: thin;
  scrollbar-color: var(--color-border-strong) transparent;
}

.crm-panel::-webkit-scrollbar {
  width: 8px;
}

.crm-panel::-webkit-scrollbar-thumb {
  background: var(--color-border-strong);
  border-radius: 4px;
}

.crm-header {
  border-bottom: 1px solid var(--color-border);
  padding-bottom: var(--space-3);
}

.crm-eyebrow {
  font-family: var(--font-mono);
  font-size: 10px;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--color-text-tertiary);
}

.crm-title {
  font-size: 16px;
  font-weight: 600;
  letter-spacing: -0.01em;
  margin-top: 2px;
}

.crm-form {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.crm-field {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.crm-field-label {
  font-family: var(--font-mono);
  font-size: 10px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--color-text-tertiary);
}

.crm-input {
  padding: 8px 10px;
  background: var(--color-bg);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  color: var(--color-text-primary);
  font-size: 13px;
  font-family: inherit;
  transition: border-color 0.15s ease;
}

.crm-input:focus {
  outline: none;
  border-color: var(--color-accent);
  box-shadow: 0 0 0 3px var(--color-accent-muted);
}

.crm-submit {
  margin-top: var(--space-1);
  padding: 8px 14px;
  background: var(--color-accent);
  border: none;
  border-radius: var(--radius-sm);
  color: #1a1500;
  font-size: 13px;
  font-weight: 600;
  font-family: inherit;
  cursor: pointer;
  transition: background 0.15s ease;
}

.crm-submit:hover {
  background: var(--color-accent-hover);
}

.crm-result {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.crm-empty {
  margin: 0;
  font-size: 12px;
  color: var(--color-text-tertiary);
  line-height: 1.5;
  padding: var(--space-3);
  border: 1px dashed var(--color-border);
  border-radius: var(--radius-sm);
}

.crm-card {
  background: var(--color-bg);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--space-3);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  animation: view-fade-in 0.2s ease;
}

.crm-card-empty {
  padding: var(--space-4);
  align-items: center;
  text-align: center;
}

.crm-card-status {
  font-family: var(--font-mono);
  font-size: 10px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--color-text-tertiary);
  padding: 3px 8px;
  border-radius: 999px;
  align-self: flex-start;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
}

.crm-card-status-found {
  background: rgba(34, 197, 94, 0.1);
  color: #86efac;
  border-color: rgba(34, 197, 94, 0.3);
}

.crm-card[data-state="notfound"] .crm-card-status,
.crm-result[data-state="notfound"] .crm-card-status {
  background: var(--color-danger-muted);
  color: #fca5a5;
  border-color: rgba(239, 68, 68, 0.3);
}

.crm-card-blurb {
  margin: 0;
  font-size: 13px;
  color: var(--color-text-secondary);
  line-height: 1.55;
}

.crm-section {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.crm-section-title {
  font-family: var(--font-mono);
  font-size: 10px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--color-text-tertiary);
}

.crm-section-warn .crm-section-title {
  color: var(--color-danger);
}

.crm-section-accent .crm-section-title {
  color: var(--color-accent);
}

.crm-section-notes p {
  margin: 0;
  font-size: 12px;
  color: var(--color-text-secondary);
  line-height: 1.5;
  padding: var(--space-2) var(--space-3);
  background: var(--color-surface);
  border-left: 2px solid var(--color-accent);
  border-radius: var(--radius-sm);
}

.crm-kv {
  margin: 0;
  display: grid;
  grid-template-columns: 1fr;
  gap: 6px;
}

.crm-kv > div {
  display: grid;
  grid-template-columns: 90px 1fr;
  gap: var(--space-2);
  font-size: 12px;
}

.crm-kv dt {
  color: var(--color-text-tertiary);
  font-family: var(--font-mono);
  font-size: 11px;
  margin: 0;
}

.crm-kv dd {
  margin: 0;
  color: var(--color-text-primary);
  word-break: break-word;
}

.crm-kv dd.mono,
.mono {
  font-family: var(--font-mono);
  font-size: 11px;
}

.crm-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.crm-list li {
  font-size: 12px;
  line-height: 1.55;
  color: var(--color-text-secondary);
  padding: var(--space-2);
  background: var(--color-surface);
  border-radius: var(--radius-sm);
  border: 1px solid var(--color-border);
}

.crm-list-compact li {
  padding: 6px var(--space-2);
}

.crm-list-head {
  color: var(--color-text-primary);
  font-weight: 600;
  margin-bottom: 2px;
}

.crm-list-body {
  color: var(--color-text-secondary);
}

.crm-list-meta {
  color: var(--color-text-tertiary);
  font-size: 11px;
  margin-top: 2px;
}

.crm-section-warn .crm-list li {
  border-left: 2px solid var(--color-danger);
  background: var(--color-danger-muted);
}

.crm-section-accent .crm-list li {
  border-left: 2px solid var(--color-accent);
}

/* Errors
   ------------------------------------------------------------------ */
.error-shell {
  margin: auto;
  text-align: center;
  max-width: 480px;
}

.error-title {
  margin: 0 0 var(--space-3);
  font-size: 24px;
  font-weight: 600;
}

.error-text {
  color: var(--color-text-secondary);
  margin: 0;
}

/* Responsive
   ------------------------------------------------------------------ */
@media (max-width: 720px) {
  .app-header {
    padding: var(--space-4);
  }

  .app-main {
    padding: var(--space-5) var(--space-4);
  }

  .auth-card {
    padding: var(--space-6) var(--space-5);
  }

  .call-header {
    grid-template-columns: auto 1fr auto;
    padding: var(--space-3);
  }

  .call-customer-name {
    font-size: 14px;
  }

  .scenario-grid {
    grid-template-columns: 1fr;
  }

  .report-callouts {
    grid-template-columns: 1fr;
  }

  .report-rubric {
    grid-template-columns: 1fr;
  }

  .report-actions {
    flex-direction: column-reverse;
  }

  .report-actions button {
    width: 100%;
  }
}